privacy policy

​Information We Collect​

We collect information in two ways — directly from you, and automatically through your use of our website.

Information you provide:

Full nameEmail addressPhone numberPickup & drop locationsTravel dates & timesNumber of passengersSpecial requestsPayment details

Information collected automatically:

• IP address and browser type

• Pages visited and time spent on the site

• Device and operating system information

• Referral URLs (how you found us)

• Cookie and session data

​

How We Use Your Information

We use the information we collect to:

• Process and confirm your vehicle bookings

• Communicate booking details, itineraries, and driver information

• Respond to your enquiries and provide customer support

• Send service updates, reminders, and receipts

• Improve our website, fleet offerings, and overall service quality

• Comply with legal and regulatory requirements applicable in India

• Send promotional offers and travel updates (only with your consent)

We do not sell your personal information to third parties for their own marketing purposes.

​

Sharing of Information

We may share your information in limited circumstances:

• Drivers & Fleet Partners: Your pickup details, contact number, and travel plan are shared with the assigned driver or partner vehicle operator to fulfil your booking.

• Hotel & Hospitality Partners: When travel includes partner hotels (such as Taj properties), relevant guest details may be shared for coordination.

• Payment Processors: Payment data is securely processed through third-party payment gateways; we do not store card details on our servers.

• Legal Obligations: We may disclose information when required by Indian law, court order, or regulatory authority.

• Service Providers: Wix (our website platform) and other technology partners may process data on our behalf under data processing agreements.

​

Cookies & Tracking

Our website, hosted on Wix, uses cookies and similar tracking technologies to enhance your experience. Cookies help us remember your preferences, analyse site traffic, and improve functionality.

Types of cookies used:

• Essential cookies: Required for core website functions such as booking forms and session management.

• Analytics cookies: Help us understand how visitors navigate the site (e.g., page views, time on site).

• Marketing cookies: Used to show relevant advertisements, if applicable.

You may disable cookies through your browser settings; however, some features of the website may not function correctly as a result.

​

Data Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. Our website is hosted on Wix's secure infrastructure, and data transmissions are encrypted via HTTPS.

While we strive to safeguard your data, no method of transmission over the internet is completely secure. We encourage you to use strong passwords and contact us immediately if you suspect any unauthorised use of your information.

​

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes described in this policy, including for legal, accounting, and dispute resolution requirements. Booking records are typically retained for a period of 3 years. You may request deletion of your data at any time (see Your Rights below), subject to applicable legal obligations.

​

Your Rights

Under applicable Indian data protection law (including the Digital Personal Data Protection Act, 2023), you have the right to:

• Access the personal data we hold about you

• Request correction of inaccurate or incomplete data

• Request erasure of your data, where no legal obligation requires us to retain it

• Withdraw consent for marketing communications at any time

• Lodge a complaint with the relevant data protection authority

To exercise any of these rights, please contact us using the details in Section 11.

​

Children's Privacy

Our services are not directed at children under the age of 18. We do not knowingly collect personal data from minors. If you believe a child has submitted personal information through our website, please contact us and we will promptly delete it.

​

Third-Party Links

Our website may contain links to third-party websites (such as partner hotels, social media platforms, or travel publications). We are not responsible for the privacy practices of those sites and encourage you to review their respective privacy policies before sharing any information.

​

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we do, we will revise the "Last Updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our website after changes constitutes acceptance of the updated policy.